Refund policy

Replacement Policy

All sales are final. Because our products are for personal care, we do not accept returns or offer refunds.

Damaged or incorrect items: If your order arrives damaged in transit, or we sent you the wrong product, we'll send a replacement at no cost to you. To qualify, the product's seal must still be intact.

How to request a replacement: Within 7 days of delivery, email us at info@terraincognitallc.com with your order number and a photo of the item and its packaging. We'll review your request within 1–2 business days. There's no need to send anything back unless we ask.

Bundles and collections: If an item in a Signature Pair, Discovery Collection, Complete Set or Curated Collection arrives damaged or incorrect, we'll replace that item.

Cancellations: Each order is prepared in small batches as soon as it's placed, so orders cannot be canceled or changed once submitted. Please review your order and shipping address carefully before checkout.

Questions? Write to us at info@terraincognitallc.com.